Oakville Homes

August 22, 2013

Would Peter Gilgan/Mattamy use Facebook to listen to complaints? Tarion has a page.

COMMUNICATION.  This is imperative in a marriage, any kind of relationship and just anytime you wish to interact with someone else.  Many a person has found themselves on the divorce end of the stick due to a “failure to communicate”.  Some have fine-tuned the art of communicating with no substance – they can talk the talk but not walk the walk.  Just read some builder’s ads.  They offer all sorts of things but, in the end, produce little of the world they told you about.

Do you notice that Mattamy communicates a lot of things but never “Quality“.  They have ruled the print world in advertising in Toronto for quite some time – two page ads in the Saturday Toronto Star.  Recently, Mattamy has decided to get involved in “Twitter” to pass on the word.  I hope they realize it is a two way street.  As they said – “The truth is out there”, you just have to get it there.

I recently have been communicating with a like soul who has received the rough end of the stick from Ballantry Homes, a battle involving lawyers, Tarion and other interested parties.  I will not go into the details except to say – it has been  a long hard battle they have been fighting.

We both agree on Tarion – the voice of the construction trade.  Funny how newspapers like the Toronto Star go against the police investigating themselves but have no issue with Tarion being controlled by the construction industry but investigating complaints brought forward by shafted homebuyers.

As I said, COMMUNICATION is an important aspect of fixing things.  While working out the issues with Ballantry Homes and Tarion, they have found out that FACEBOOK has their own page and you can comment on that page and give advice and support to those utilizing this format.  Myself, I am a Twitter kind of guy but glad that there is an avenue of COMMUNICATION available to homeowners in expressing their concerns.  Now, there is no guarantee that Tarion will even consider the comments but, at least you have a chance to share your experiences with others who FACEBOOK.

I suggest you visit this page, if you are a FACEBOOKER,  and make known your concerns.  Reading about the troubles of others can prepare you for what you might experience or, you can give advice or support to those already suffering the failure of the system.

Can’t hurt.


August 12, 2011

Thanks Tarion and Mattamy – for Nothing.



Saw this Mattamy ad in their usual 2 page Toronto Star spread.  Kind of made me think of the ” Mattamy Treatment” myself and others have received.  I know that some have received such good treatment that they expressed their happiness in the J.D. Power and Associates’ surveys but, not all got the Grade A treatment.  Quite a few of us got the – “live with it” treatment.

You will notice that Mattamy Homes and Peter Gilgan are in the news quite frequently with their donations, bike rides and other charitable activities.  Gives one a warm fuzzy feeling that makes you want to go out and buy a house from them.  Oddly enough, the press mentions very little about their big advertiser (i.e. income) in a negative way.  You read about their environmental crimes in Ottawa here first.  Small town Bracebridge paper did an article on their lack of engineering that created some flooding but methinks that paper isn’t blessed with the Mattamy advertising dollar.

The Mattamy construction on toxic soil and the illegal electrical work didn’t get attention, even though both were life threatening.

Yes, the Mattamy donation wagon gets the message across – they are good people and can do nothing wrong.

Even Tarion probably won’t address the Mattamy issues.  I had a comment from someone who is having issues with Tarion in relation to a condo project.  Not much help from

Tarion and, with their reputation, I would not expect much from them.


Always submit the paperwork on time – don’t let the builder delay you through promises.  It’s to HIS/HER advantage to have you delay as Tarion won’t touch the issue if the paperwork was not submitted.  Your loss, Tarion and the builder’s gain.

And, back it up with a report from a building inspector.

Here are a couple of points that were mentioned.  For the whole issue, go to  Jules Oille’s Blog. Good points to ponder if you’re thinking of a condo.

1.  Toxic gases in a new Condo because of a broken furnace? Tarion won’t protect you

Toxic levels of CO2 from the furnace were discovered in a 3 year-old condo unit.  Per Embridge, the residents of this unit could have died from the toxic levels of gas.  The unit is literally inhabitable.

Tarion’s loop hole to dodge payment: the builder rented the property for 1 year prior to the new owners moving in. Tarion said this absolves them of any liability to that unit.  Tarion Insurance Policies are not transferable to new unit owners.  Even thought the Tarion policy is valid for 7 years, they waive accountability if someone else, other than the original owners owned the unit.

3.  Did your builder put in an unreliable HVAC system?  Was the installation for your AC or Heater faulty? Tarion won’t cover it

If it works- even partially, that’s all Tarion care.  In a small building of 24 units, most of our HVAC heating and cooling systems have failed.  Inspectors have deemed our units as inadequate, poorly installed and not CSA certified.

Problems include flooding, toxic gas, rust out, back flow, you name it.

Does Tarion care?  Does the City of Toronto Care? Does Embridge?  Does the TSSA.  None of them do.

Tarion’s loop hole to dodge payment:

If it works, even partially, the system is okay by Tarion

As we said:    THANKS – FOR NOTHING.

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* The above is intended to show the reader examples of how to obtain a house inspector, no matter which builder you buy from. Remember, awards and advertising are designed to make you buy, not ensure you quality. We’ve shown that awards are not the standard on which to base your decision on. My use of my experiences are not made to embarass Mattamy Homes or Peter Gilgan but, are used because they are based on fact and show the larger picture that a house inspector is a requirement when buying a house, new or old from any builder. My experience only shows that in fact it can happen and is a fact of life. Your experiences with Mattamy may have differed.

April 20, 2011

Tarion Awards of Excellence announced. What, no Mattamy win?


Saw an interesting Tweet yesterday by Buzz Buzz Homes announcing the 2011 Tarion Awards of Excellence Winners and Nominees.  For some, Tarion is seen as the evil friend of developers/builders when it comes to warranty disputes.  An organization with a large percentage from the building industry, one wonders if they are in fact able to give a fair judgement. 

 Well, that said, I must congratulate them in not falling for the advertising hype given out by Mattamy Homes.  Appears, although nominated, Mattamy lost in the “High-Rise Builder Category” and the “Large Volume Builder Category” where Domicile – Ottawa and “Pidel Homes – Guelph” were the winners respectively. 

 On the Tarion website you can view the criteria for picking the winners:

“These builders understand that a quality product and good customer service are paramount. They take pride in what they do, and this has garnered them a high honour from their customers—who have recognized them for going above and beyond,” said Howard Bogach, Tarion President and CEO.”

You’ll notice “quality product” and “good customer service” are mentioned.  Something that has been remiss from the Mattamy world for some time – at least with some who have not been able to experience the love and affection Mattamy offers others. At the end of this blog, you will have the opportunity to read about some of those experiences. Only if you are not the faint of heart.

Now, we all know from our Mattamy experience’s that winning awards (J.D. Power and Associates) really doesn’t mean that much and no matter who the builder is, make sure you have a good lawyer and use the skills of a professional house inspector to ensure your new purchase is up to snuff. I just hope that Tarion was fair on how these surveys went out and that the winners didn’t beat Mattamy at their own game by giving upgrades and better service to the survey recipients.

And now, without further ado, a few scenes from Mattamy land – a dose of reality in the usual humdrum of real estate sales and why house inspectors should be in YOUR tool box.

And sorry for the length but, this is the short list.


 View Member Profile
Wa are a current owner of a Mattamy home in Airdrie, AB. We were going to build another smaller house with them but bec this is our second home, our finacing did not go through. Now, Mattamy will not refund us our $5,000. They are awful after I recommended them to 2 of my friends (worth 8500k of sales). They are actually the only builder in Airdrie that does not give you a referral fee… Very GREEDY! Its sad how the CEO and owner Mr. Peter Gilgan does not know where he originally came from. No moral values!!! On friday, their head office sent me an email stating that they will retain my deposit for later purchase of a home in the event that we get qualified for financing…They just stated on that email and confirmed that we couldnt get financing and still wanting to keep our money… Also, now we just had our 1 year warranty inspection, our ensuite shower started leaking and they have to tear all the tiles again. They could not supply the same tile so we have to pick a tile that is a bit off what we currently have. They would charge us $700 to pick another tile color. They couldnt even just give that to us to make up for the big mess they have caused us….. DO NOT BUY FROM MATTAMY it is the worst experience ever!!!

Quality of Wood Floors
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Great customer service – until you close on your house! Poor Quality! | Dana in Davidson -80.8572 35.4957
When I decided to build with Mattamy I was excited – their customer service was amazing and they seemed to really care about the quality of the home! Soon after closing on my new home in the Summers Walk subdivision in Davidson, NC. I realized what they said they stood for was not true or accurate. Since closing on my home I have had issues with the electrical, the wood floors, and a number of other items. Mattamy has turned a blind eye. The most shocking is the wood floors – which are poor quality – and which they refuse to fix. Do NOT be tricked by their up-front service – because once you buy from them the trick is over and you are left with a home with which they do not stand by!

New Home Purchase
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Mattamy Disappoints | Linda Zuber in Milton -79.8368 43.5256
Purchased my home 7 years ago and still waiting for outstanding issues to be addressed. They won’t be I’m sure – until I go to the press! Multiple supervisors, workers, vendors acknowledged a major issue with the HVAC system, finally acknowledging that duct work issues prevailed. Architectural drawings in hand two Mattamy representatives finally showed me where ducts were to be that were never installed and described the process to repair. Walls would have to be removed and duct work fixed/replaced. I approved only to have them try to convince me it would be a lot of work and messy. Not my problem – fix it, repair it, replace it and clean up after yourselves I said. But alas, all these years later I awake with nose bleeds; a furnace that isn’t vented properly, an air conditioner they installed that runs 24/7 without cooling, etc. etc. So I finally have an HVAC company determine the extent of work and price and find myself faced with many thousands of dollars worth of work to be carried out. Well Mattamy, I’ve got news for you. I’m not paying for the shabby workmanship carried out by your sub-contractors. You’ll be given a final chance to respond to me and make good or I’ll see what attention I can garner through the press. In this highly competitive yet slowing housing market I’m sure this isn’t the type of press you seek. Oh and the warped doors that you attempted to repair rather than replace – they too require replacement now including the door leading to the garage from the house – the entire frame has cracked and buckled, cold air is seeping through and I can no longer lock the door! Not only am I losing heat but now feel unsafe. I had to add a screen door to the entrance off the kitchen too – you see when I stood on a cold snowy day by the door that Mattamy installed I would become covered in a dusting of snow! Seriously! They came by and saw this and determined that by simply shaving down the door jam my problem would be fixed. I still wrap this door every winter to help avoid the heat loss and snow accumulation. Go with a smaller builder, one that earns your trust and money. Bigger is not better. Unless of course they choose to fulfill their promise of after sales service. Better late than never!

Home Building
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Brand New Home… Built Poorly by Mattamy | Pam & Burlington -79.7793 43.4074
Well… where to begin. The contractors that Mattamy hired to build our community really sucked…cheap isn’t the route to go. Our great room leaks due to the roofing contractors they hired…as did other neighbours homes. The extra joists needed for ceramic tiles were not put in, the grout cracked. They cut out the framing around our bathroom door to install the bathroom counter. The siding is not placed on our house properly as the water will go in between seams… they installed it incorrectly. The answer to all their problems is caulking. We had an inch and 1/2 of caulking at the side of our patio door… needless to say that door has been replaced this year 2009. We moved into this newly built home of ours in Jan. 2001. All the window seals have broken on most of the windows and will also need replacing in the next few years. Building homes shouldn’t be an assembly line… this is a huge investment and it should be built to better standards for the cost of homes today. Very disappointed in Mattamy… in fact a lot of people in our neighbourhood erected signs stating “Unsatisfied Mattamy Home Owner”. Funny thing was they never gave our neighbourhood survey forms to fill out ~ if they had done this in our neighbourhood they would not have received the awards and standards that they have in the past. Now we have to replace and repair things in our home when we really shouldn’t have to. I wish I knew Mike Holmes ~ he know how to fix all of this.

Mattamy Home in Newmarket
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NOt good | becstead -79.4394 43.8739
I would never buy from Mattamy again. They have changed our floor plan completely and there is nothing we can do. When we contacted Customer Service we were told by the Manager – Customer Service, to contact a lawyer – never even tried to help us out. Customer Service, they do not have any.

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April 5, 2010

Do you know your Tarion rights?


As you know as a reader, I am very positive about you hiring a house inspector to protect your interest and investment in your home.  New or old.

But, no matter who you hire, you still have to follow certain guidelines in regards to your new home warranty and if you don’t, no matter how good or how much information your home inspector gives you, you will be very restricted in any legal recourse.  

So, I have copied the following article for your information in regards to the Tarion warranty.  Yes, builder dominated, but it’s the only ball game in town, so follow their rules or you’re out of the game.  The following article is clipped from the Ottawa Sun, and you know the problems they have had down there.  And remember, a professional house inspector can ensure you get maximum value from this warranty – a warranty you have paid for.

Monday, April 5, 2010

Be informed about your warranty

Read the fine print to get the most out of new home insurance

As a new home buyer you should be aware there is warranty coverage provided by your builder and guaranteed by Tarion Warranty Corporation.

But you won’t get it, if you don’t get it. That is, you have to take some time to understand how the warranty works in order to get the protection you deserve if you

encounter problems with your new home.

Here are some warranty coverage highlights:


If through no fault of your own, the builder does not complete the sale of your new home, your deposit is covered by Tarion.

Freehold homes are protected up to $40,000, while condominium units are protected up to $20,000. An additional $20,000 is secured by the builder through the

trust provisions of the Condominium Act, giving condo buyers a total of $40,000 in protection.

If you plan to put more than $40,000 down, make sure your builder puts that money into a trust account, and confirm that your lawyer is satisfied with the



New home builders must provide delayed closing coverage for freehold homes and delayed occupancy coverage for condos.

Your builder guarantees that your home will be ready either by a date specified in the purchase agreement or a date that has been properly extended if something

happens to delay the home’s completion.

In most cases, your builder will have to compensate you if a delay occurs. How much you receive will depend on the length of the delay and the date that your

purchase agreement was signed. Get full details at tarion.com.


The PDI takes place when your home is ready for you to take possession. It’s your first opportunity to see “the finished product” and assess its condition before

moving in. Your builder will provide a PDI form on which you should record any item that is incomplete, damaged, missing, inaccessible, or not operating properly.

Use this time wisely and pay attention to detail so that you don’t miss anything. If an item is not noted on the PDI form, there will be no record to show that it was or

wasn’t there before you moved in.


Your new home warranty offers a maximum of $300,000 in coverage and is broken out over one, two and seven year warranty periods, all of which take effect on

your home’s date of possession.

If you sell your home, the warranty remains in effect but stays with the home for the benefit of the new owner.


It’s easy to get caught up in our busy lives but if you are approaching the one year mark in your new home, do not lose track of your warranty timelines.

There is a specific process for making claims to Tarion that involves forms which must be submitted on time or you will risk delaying—or even jeopardizing —your

warranty claim.


Conducting regular maintenance will protect your warranty.

Learning how to properly operate all the systems in your new home — including the heating. Reading the fine print to get the most out of new home insurance

electrical, plumbing and air conditioning systems will also help you avoid problems. To ensure proper upkeep, talk to your builder about what you should be doing

each season, both inside and outside your home.

To learn more about your new home warranty visit http://www.tarion.com or contact Tarion at 1-877-9TARION or email info@tarion.com.

— Tarion

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October 23, 2009

Are you house shopping this weekend?


For those of you who are going house shopping this weekend and it is the first time, you might want to read what follows.  If  you’ve already bought before and have learned a lesson, this will only reinforce what you might have learned.  Mattamy or any other builder is out there to make money and, pay big money to hype the fact they are the best but, it seems not all come through in the real world.

“My husband & I purchased a new home and it will be closing May 2009- we attended a seminar provided through the builder “Customer Care Seminar” it informed us about Tarion Warranty (from the sounds of things this is not as good as it seems either), PDI and closing costs. When asked if we could bring our own inspector to the PDI – we got a response that suggested it would be a waste of our money since he would have to follow the individuals conducting the PDI room by room. Also he would not be permitted on a ladder nor would he be allowed in the attic. After watching your show tonight- Jan 9th I am very concerned- being a regular person how am I suppose to know if everything is following the building code and as far as I am concerned I will only be able to look for cosmetic problems on the Pre- Delivery Inspection Day. I am starting to worry already especially since I will not become aware of many potential problems until after I take possession. I want to avoid being screwed by the builder as Mike Holmes said on your show. Do you have any further information that can help me ensure that I can do everything possible prior and after possession to prevent having problems with my NEW home.”

Posted by Yvette Barnes on January 9, 2009 10:46 PM

As you can see, trying to get your own house inspector in during a PDI can be problematic, depending on the builder.  If you feel that the builder will be obstructive, I’d suggest you bring the house inspector immediately after possession and let them have a go at the house.  It is still under warranty and close enough to the PDI that you should be able to get things done.  Maybe sign off the PDI making it conditional upon inspection by your own house inspector.  Hey, its your money and investment.

Now, the next one is more Mattamy specific and closer to what I have come to expect from Mattamy.

“I watched your recently televised show on “new home nightmares” with great interest. Although our home is not the same nightmare as the ones you investigated with Mike Holmes, we can relate to these families frustrations. We bought our new home from Canada’s largest builder, Mattamy homes. At first, we believed all of their marketing hype claimng they were the best but we ended up being very disappointed. During construction, I found all of the errors on my own that included building code violation, breach of contract and structural upgrades we chose not being completed. On three separate ocasions I discovered the wrong R-value insulation being installed and I had to have several two hour meetings with building staff to resolve these issues. On closing day we ended up with unbelievably poor workmanship in our home that had over 300 deficiencies. So far there have been 8 roofs on our street that have been totally re-shingled due to the lack of ice-shield which is required by the Ontario Building Code. The bottom line is that builders, trades and inspectors rely on most buyers ignorance to facilitate cutting corners to save money and time. I did not have much faith in tract builders until I fell hook line and sinker for all of Mattamy’s promises and positive marketing. Never again will I buy another home from any tract builder – especially not during a housing boom when you can guarantee that everyone is rushed and workmanship suffers. We’ve had some success in having deficiencies corrected but it is a full time job.”

Posted by Craig Chiasson on January 10, 2009 02:58 PM 

You’ll notice the re-shingling of many roofs in their Mattamy development.  Who ever heard of roofs failing in that length of time and if it is not caught within the year, you’ll find yourself replacing the roof prematurely either for yourself or the guy buying your house if you sell.

This is a long blog but I felt that you should at least be pre-warned on buying a house from Mattamy or any other builder.  I could add many more complaints but, you get the idea.  

Good luck and protect yourself with a house inspector.  No one else will look after you.


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September 9, 2009

PDI – Check Point Charlie – whose side will you end up on?


So, you’re coming up to your PDI and feel confident.  You went by a couple of times and it looked alright and you bought from a competent builder who won awards, very much like Mattamy. 

So what could go wrong on the PDI?  You’ll even bring your drinking buddy with you because he seems to know everything.  I mean, he did his own rec room didn’t he?  And don’t forget the relatives.  You’ll want to show off the new castle.  NOT!

Ah yes, a recipe for disaster.  Companies like Mattamy have managed to break the code laws to sell a house, built homes that flooded, didn’t put in the insulation and even put in windows that never worked.  And these are professionals!!!!!   What chance do you think you’ll have trying to argue a point with the guy in the hardhat and writing on the clipboard.  He at least looks the part.  Well, actually next to nil, unless you really prepare yourself and, hire a professional to help you.

I’ve put together some links at the end to help you educate yourself so you can at least have a checklist available.  Some are oriented to a PDI but some are more towards a used house.  I add these as they give you some idea of the problems down the road you will have, unless you start right with your new home.  And, if you’re buying from a speculator who was just flipping, it really is a used house and that speculator may not have been too interested in the finer points of the construction – just cosmetics to enhance the sale.

If you can, hire a house inspector to monitor the construction.  If not, make sure the builder has it in writing that you will be bringing a professional house inspector to the PDI – maybe have it put into the purchase agreement.  Naming the representative is even better.  They must allow you a designate but it should be in writing.

Do your homework.  I am giving you links to checklists and information,not recommending  any of the companies listed.  I mean, I even listed Tarion and we know their organization is mostly builders or in the trade.  The lists are there for your information and give you some idea of the minimum standards to which your PDI should be done. 

Check the internet, local forums, associations, and neighbours to get knowledge on your pick of a house inspector. 

Or you can have the Mattamy equivalent of Muskoka in your basement.

Links to checklists:

Tarion PDI Checklist:


Barrie Home Inspector Tips


MW Home Inspections Limited


Halton Home Inspection Service


Building Homes Forum


Toronto Star


FrontLine Home


From Hawthorne Villager and designed by some Mattamy homeowners.  Nicely done but, like the lawyer who has a fool for a client,  you get what you pay for when you DIY and nobody to blame in the end but yourself.

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August 12, 2008

Watch out – slump in housing market – where will the cuts happen?

In today’s National Post there is an interesting article titled,”Housing Starts Fall Again” on page FP 1.  In it, a Mr. Johnstone (president of Monarch Group) stated that, “the market is cooling and builders are feeling it because they are unable to raise prices at a time when some of their costs are going up”. 


If nothing else, this yells out to me that having a house inspector monitor the construction of your home is something I’d really consider.  If you are buying a resale, a house inspector is a normal thing to put in the offer.  Here, they are looking at a house already built and, although they can tell quite a bit, it is hard to say what is behind the walls.  And, I’d question why a builder would not let you hire a house inspector and have it put into the offer?


In this declining housing market, if the builders can’t demand higher prices, then they have to cut corners somewhere in order to make a profit.  To protect your investment, you have to hire a housing inspector to ensure they don’t cut corners in the construction of your new home, cuts in places you won’t see when you do your final inspection for Tarion.  Remember, paperwork on pre-closure construction problems will save you a lot of headaches and having the paperwork up front with Tarion will go a long way in ensuring you get the home you deserve.  As Tim A commented earlier, you get some good crews and some bad crews and the builder isn’t really looking after your interests but his own profit margin.  Don’t rely on the advertising about customer service, hire someone to look after your interests and ensure that in this economic slowdown, your house is built to the value you are paying.  Builders like Mattamy Homes have shown in the past that they will use unethical procedures in order to sell a home at your risk.

August 1, 2008

Mattamy Homes – House Inspectors

For years I have been trying to get the government to stipulate in legislation that a homeowner should have the option to hire a building inspector to monitor the largest investment most will ever make.  You’ll note I said, “should”, not must.  The provincial government, in their wisdom, didn’t think this was a good idea as the builder would put up the cost of buying to cover this.  Sorry, but it is the homeowner who would pay the cost, similar if they were buying a re-sale and therefore the cost would be optional.  So, since it would not impact on the builder, except to ensure they built the house properly, why would the builder build it into the cost.  I mean, doesn’t the cost already reflect a quality build?  Or does it?  We’ve seen where some people do not get their monies worth and if they had some protection, maybe they would have been treated better.  If a builder can’t build a home under the scrutiny of a professional inspector, then I say that builder should retire and build snow forts or sand castles (I see Mattamy is building in Arizona though) somewhere.


If you want to protect your investment, you hire a house inspector – same as different levels of insurance.


If you go to the following link, you’ll see several viewpoints on this.  I have posted one to show you that professionals in the field even recommend this process to protect your investment.  A P.Eng does give a standard of qualifications and, I believe house inspectors would like to see standards set for their industry to give them more credibility and punch when it comes to arguing construction standards.  As the author of this letter pointed out to me – when you buy a $5000 car you certainly have it inspected and e-tested without any thought and, it is government mandated.  But spending less than .5% on a home inspection, most people would rather upgrade their tile and hope that the builder and town inspector do their job.  Wrong!!!  They don’t always and when a town gets mega donations from the builder, whose side do you really think they are on.  Ask ex-Mayor Ann Mulvale and Mayor Bob Burton for that answer.










Joined: 02 Jan 2008
Posts: 381

Posted: Mon Jul 21, 2008 12:20 pm    Post subject: Mattamy Horror Stories….


Hello Everyone,



After reading about and seeing a few “horror” stories regarding the quality of Mattamy’s final product, everything from poor workmanship in the fit and finish of the home, to blatantly wrong application of different products, improper connection of basic services, forgotten or incorrectly installed upgrades… and the list goes on and on.



The onus of responsibility to ensure you get the quality product that you intended to purchase falls on the buyer. The best thing you can do is to protect yourself at every turn.



There is a HUGE difference between having a “home inspector” with a mail order diploma or college diploma give you a list of all your scratches in your hardwood and chips in your paint, etc. etc and a PROFESSIONAL ENGINEER (P.Eng.), who is also a BCQ (building code qualified) or CCBO (Certified Chief Building Officer) assessing the fit and finish of your ENTIRE home, from foundation, framing, mechanical, electrical and final finishes. This starts from the day your foundation is poured to the end of your 1 year inspection.



What is the significance of using a P.Eng? P. Eng., is a professional designation, similar to the designations needed by lawyers, doctors, accountants in order to practice. With this designation comes accountability, codes of ethical conduct and responsibility, which all must be upheld and maintained in order to keep the designation. THE BCQ and CCBO are also provincial designations that all government inspectors must possess in order to inspect and certify a property to be in compliance to the building code. Why not use an inspector that will inspect your home with the same diligence. Also keep in mind that the reports put out by a P.Eng. BCQ or CCBO carry a lot more weight then just a home inspection report. Admissibility as evidence in court is a big issue if it comes down to that is also a bonus.



Please keep in mind; this is NOT your average $300 inspection. This entire all-inclusive package can run anywhere from $1000 to $2500 depending on the size of the home. Just as your home in an investment, this is ensures you are getting what you paid for. The cost of this service is service is less then ½ of 1% of the value of most homes in HVE. That’s small price to pay to get a little peace of mind.



During this process every step of your home’s construction is logged and photographed. You end up with a library with as many as 1500 pictures along with detailed reports at every stage of construction. They will go on-site, after the foundation is poured, when the framing is on-going and so on and so forth (after hours if need be).



I have heard some feedback that this sort of “thoroughness” will “piss-off” Mattamy, but if YOU are not going to takes the reins and ensure you are getting what you paid for, who will? Alternatively you can always rely on Mattamy’s Customer Service/Warranty follow up, but as many are aware that service is on the verge of being comical.



I would love to hear people’s opinions and feedback on this service. Yes it is costly but it all comes back to the individual and to what extent they are willing to go to ensure the quality of their investment.



Paul (P. Eng, MBA)



MainStreet Detatched
Sandcliffe Corner (Elevation A)
Lot 75, Phase 4B
Feb 2009



July 29, 2008

Mattamy Homes – is their pledge really worth the web space?

Filed under: Uncategorized — oakvillehomes @ 3:04 pm
Tags: , , , , ,

I was surfing the net and came to  http://www.mattamyhomes.com/corporate/  .  It is an exact copy of what appears on the Mattamy Homes Website and is reproduced here in its entirety and, proper acknowledgement given to the quote.


Once you read it, I have a question for you.


Our Commitment to home buyers
We Want Every New Home We Build
To Be A Satisfying Experience.

The largest purchase you will make in your lifetime is a new home. Building a new home is a journey of a thousand steps and we strive to make each step a satisfying experience for our homeowners.

We believe that journey is much more fulfilling and enjoyable if we take it step-by-step, together. We hope the information that you find in this website will be useful in helping you make the first important step; choosing a new home builder. We would be honored if you entrusted us with the creation of your new home.



After reading the problems that I have outlined, do you really believe this statement is a true projection of how Mattamy Homes treats its customers?  I will later put links into various forums where others have expressed their thoughts on Mattamy Homes.  Advertising and donations may get you press but, does it really tell the truth about your organization?