Oakville Homes

October 11, 2013

Does Boss Hogg live in Oakville? Maybe Bubba knows.

alphainventions

CUSTOMER SERVICE:

Some talk the talk while others walk the walk.  Some use donations and advertising to show their worth while others depend on word of mouth via quality products.

Some people will surf the web and visit forums and other sources to help determine a course of action.  Myself, I use Tripadvisor.ca before picking a hotel/motel on any trip.  You need to take all comments with a grain of salt (# bad occurrences, too high standards for what they intended to pay, etc) but, on the whole, I have found them to be very useful.

Where do you go if you want to buy a home?  A real estate office (who want to make money selling the joint), newspaper articles on housing (who make money off the advertising by builders), Tarion (builder/developer dominated agency), people on the street (who want to keep values up, especially if a speculator) or friends (which you could lose if the advice turns sour)?  Very few resources that you could fully trust.

But word of mouth and forums at least let some of the truth come out, although it too can be biased.   But, so are the surveys you read.  Seems that builders might give some kind of “extra” service to those they know will be filling out the forms.  Seems Mattamy has been accused of this practice.  Some regret taking the bonus as they find the “extra” service only extends to the time the survey was submitted.

Yes, Customer Service means more than some companies are willing to give.  I notice Mattamy has joined Twitter social media, hoping to pass on their message.  Two way street though – allows the truth to come out.

On my last posting (#600 if you are counting) I basically said that the Town of Oakville and Mattamy were an unbeatable pairing.  One gets the donations and the other gets to illegally wire houses, at least in my case.  My blog has illustrated many other things Mattamy has done in Oakville and elsewhere.

Funny how things that go around come around.  MPP Kevin Flynn was on town council when they threw me under the provincial bus and refused to pass a bylaw intended to protect homeowners from poorly built homes.  You notice that when you buy a house for $250k plus, nothing is said about quality.  They do mention MINIMUM BUILDING CODE, when asked about poor quality.  Building inspectors and builders love that phrase – “it’s to code”.  Quality is not in the code.  Even if it isn’t code, as in my case, the Town of Oakville did nothing but receive donations over the years from Mattamy.  I mentioned MPP Kevin Flynn – it is his political seat that was under the gun in the last election and the Liberals, in their wisdom, cancelled the power plants in Mississauga and Oakville to the tune of over $1 Billion (yes, you heard right, someone got $1 Billion for not doing something) to ensure he got elected..  Again Flynn looked after the “establishment” and not the taxpayer/homeowner.  NIMBYism in Oakville cost the provincial taxpayer $1 Billion plus.  Must be a new record for NIMBYism.  They were concerned about their children’s health but they didn’t give a shit about my children’s health.  But then, I live in the wrong area I guess.

In my last posting, I stated I was going to move on and focus on other matters.  Seems though, that Mattamy wanted the last word.  At the end of this blog are two comments made after I announced my decision to move on.  According to certain records, they both came from Mattamy.  Nice to see someone there reads my stuff.  If so, my regards to Peter Gilgan, loved by all (at least those who see him as a cash cow) and I hope he had a good summer in his palace in Muskoka.

Legal Beagle note:  To the best of my knowledge and based on a reliable source, the comments can be attributed to the electronic system under the control and owned by Mattamy.  If you can prove otherwise, I will certainly remove the posts and make an apology.  I know Mattamy and the Town of Oakville don’t understand A P O L O G Y (read my lips), but I am willing to do these – it’s considered part of being socially responsible.

Remember the show “Dukes of Hazzard”.  Boss Hogg ran the place and Bubba the sheriff did his bidding.  I wonder if it was written with the Town of Oakville in mind.

REMEMBER: YOU CAN ONLY COUNT ON YOURSELF TO ENSURE YOU GET WHAT YOU PAID FOR – GOOD LAWYER, GOOD REAL ESTATE AGENT AND AN INDEPENDANT PROFESSIONAL HOUSE INSPECTOR, A GOOD TEAM TO HAVE. 

The first two comments – I’m not sure if this is their Customer Relations office responding to my blog.  If so, I think informing those being shafted to not be a waste of time.  Not bitter either, as I do realize some people have actually lived in a well built Mattamy Home.  Just the rest of us have been shafted at the expense of making Peter Gilgan a billionaire.  Donations have clouded the issue that he is an accountant that looks at the bottom line and your interests are not part of that.

At the end, is another person who received the Mattamy shaft, only proving to the Mattamy poster, I’m not alone.

Comments:

Anonymous

Ugh…you’re so annoying…get over it already.

Anonymous

Like seriously, dude, you’re wasting your life with all this anger…let it go! Go out there and LIVE instead of writing these pathetic little blog posts that obviously no-one cares about. So you had a bad experience once upon a time…are you gonna let that bitter you forever?

 

Anonymous (another person)

I too was screwed by Mattamy, until I stood outside their sales office and showed pics of my defects, and called in the fire department for obvious violations. With in 24 hours I had all defects corrected. Gilgan is too big and arrogant for his own boots.

.
.
Construction Blogs - Blog Catalog Blog Directory

http://condron.us/index.php?i=6
condron.us

alphainventions

href=”http://blogitti.blogiche.com/”>Blogitti

Advertisements

April 20, 2011

Tarion Awards of Excellence announced. What, no Mattamy win?

alphainventions

Saw an interesting Tweet yesterday by Buzz Buzz Homes announcing the 2011 Tarion Awards of Excellence Winners and Nominees.  For some, Tarion is seen as the evil friend of developers/builders when it comes to warranty disputes.  An organization with a large percentage from the building industry, one wonders if they are in fact able to give a fair judgement. 

 Well, that said, I must congratulate them in not falling for the advertising hype given out by Mattamy Homes.  Appears, although nominated, Mattamy lost in the “High-Rise Builder Category” and the “Large Volume Builder Category” where Domicile – Ottawa and “Pidel Homes – Guelph” were the winners respectively. 

 On the Tarion website you can view the criteria for picking the winners:

“These builders understand that a quality product and good customer service are paramount. They take pride in what they do, and this has garnered them a high honour from their customers—who have recognized them for going above and beyond,” said Howard Bogach, Tarion President and CEO.”

You’ll notice “quality product” and “good customer service” are mentioned.  Something that has been remiss from the Mattamy world for some time – at least with some who have not been able to experience the love and affection Mattamy offers others. At the end of this blog, you will have the opportunity to read about some of those experiences. Only if you are not the faint of heart.

Now, we all know from our Mattamy experience’s that winning awards (J.D. Power and Associates) really doesn’t mean that much and no matter who the builder is, make sure you have a good lawyer and use the skills of a professional house inspector to ensure your new purchase is up to snuff. I just hope that Tarion was fair on how these surveys went out and that the winners didn’t beat Mattamy at their own game by giving upgrades and better service to the survey recipients.

And now, without further ado, a few scenes from Mattamy land – a dose of reality in the usual humdrum of real estate sales and why house inspectors should be in YOUR tool box.

And sorry for the length but, this is the short list.

WILL NOT RETURN DEPOSIT

 View Member Profile
 
FINANCING DID NOT GO THROUGH BUT MATTAMY IS KEEPING OUR DEPOSIT | MARI in Airdrie -114.036 51.2586
Wa are a current owner of a Mattamy home in Airdrie, AB. We were going to build another smaller house with them but bec this is our second home, our finacing did not go through. Now, Mattamy will not refund us our $5,000. They are awful after I recommended them to 2 of my friends (worth 8500k of sales). They are actually the only builder in Airdrie that does not give you a referral fee… Very GREEDY! Its sad how the CEO and owner Mr. Peter Gilgan does not know where he originally came from. No moral values!!! On friday, their head office sent me an email stating that they will retain my deposit for later purchase of a home in the event that we get qualified for financing…They just stated on that email and confirmed that we couldnt get financing and still wanting to keep our money… Also, now we just had our 1 year warranty inspection, our ensuite shower started leaking and they have to tear all the tiles again. They could not supply the same tile so we have to pick a tile that is a bit off what we currently have. They would charge us $700 to pick another tile color. They couldnt even just give that to us to make up for the big mess they have caused us….. DO NOT BUY FROM MATTAMY it is the worst experience ever!!!

Quality of Wood Floors
 View Member Profile
 
Great customer service – until you close on your house! Poor Quality! | Dana in Davidson -80.8572 35.4957
When I decided to build with Mattamy I was excited – their customer service was amazing and they seemed to really care about the quality of the home! Soon after closing on my new home in the Summers Walk subdivision in Davidson, NC. I realized what they said they stood for was not true or accurate. Since closing on my home I have had issues with the electrical, the wood floors, and a number of other items. Mattamy has turned a blind eye. The most shocking is the wood floors – which are poor quality – and which they refuse to fix. Do NOT be tricked by their up-front service – because once you buy from them the trick is over and you are left with a home with which they do not stand by!

New Home Purchase
 View Member Profile
 
Mattamy Disappoints | Linda Zuber in Milton -79.8368 43.5256
Purchased my home 7 years ago and still waiting for outstanding issues to be addressed. They won’t be I’m sure – until I go to the press! Multiple supervisors, workers, vendors acknowledged a major issue with the HVAC system, finally acknowledging that duct work issues prevailed. Architectural drawings in hand two Mattamy representatives finally showed me where ducts were to be that were never installed and described the process to repair. Walls would have to be removed and duct work fixed/replaced. I approved only to have them try to convince me it would be a lot of work and messy. Not my problem – fix it, repair it, replace it and clean up after yourselves I said. But alas, all these years later I awake with nose bleeds; a furnace that isn’t vented properly, an air conditioner they installed that runs 24/7 without cooling, etc. etc. So I finally have an HVAC company determine the extent of work and price and find myself faced with many thousands of dollars worth of work to be carried out. Well Mattamy, I’ve got news for you. I’m not paying for the shabby workmanship carried out by your sub-contractors. You’ll be given a final chance to respond to me and make good or I’ll see what attention I can garner through the press. In this highly competitive yet slowing housing market I’m sure this isn’t the type of press you seek. Oh and the warped doors that you attempted to repair rather than replace – they too require replacement now including the door leading to the garage from the house – the entire frame has cracked and buckled, cold air is seeping through and I can no longer lock the door! Not only am I losing heat but now feel unsafe. I had to add a screen door to the entrance off the kitchen too – you see when I stood on a cold snowy day by the door that Mattamy installed I would become covered in a dusting of snow! Seriously! They came by and saw this and determined that by simply shaving down the door jam my problem would be fixed. I still wrap this door every winter to help avoid the heat loss and snow accumulation. Go with a smaller builder, one that earns your trust and money. Bigger is not better. Unless of course they choose to fulfill their promise of after sales service. Better late than never!

Home Building
 View Member Profile
Share
Brand New Home… Built Poorly by Mattamy | Pam & Burlington -79.7793 43.4074
Well… where to begin. The contractors that Mattamy hired to build our community really sucked…cheap isn’t the route to go. Our great room leaks due to the roofing contractors they hired…as did other neighbours homes. The extra joists needed for ceramic tiles were not put in, the grout cracked. They cut out the framing around our bathroom door to install the bathroom counter. The siding is not placed on our house properly as the water will go in between seams… they installed it incorrectly. The answer to all their problems is caulking. We had an inch and 1/2 of caulking at the side of our patio door… needless to say that door has been replaced this year 2009. We moved into this newly built home of ours in Jan. 2001. All the window seals have broken on most of the windows and will also need replacing in the next few years. Building homes shouldn’t be an assembly line… this is a huge investment and it should be built to better standards for the cost of homes today. Very disappointed in Mattamy… in fact a lot of people in our neighbourhood erected signs stating “Unsatisfied Mattamy Home Owner”. Funny thing was they never gave our neighbourhood survey forms to fill out ~ if they had done this in our neighbourhood they would not have received the awards and standards that they have in the past. Now we have to replace and repair things in our home when we really shouldn’t have to. I wish I knew Mike Holmes ~ he know how to fix all of this.

Mattamy Home in Newmarket
 View Member Profile
Share
NOt good | becstead -79.4394 43.8739
I would never buy from Mattamy again. They have changed our floor plan completely and there is nothing we can do. When we contacted Customer Service we were told by the Manager – Customer Service, to contact a lawyer – never even tried to help us out. Customer Service, they do not have any.

.
.
Construction Blogs - Blog Catalog Blog Directory

http://condron.us/index.php?i=6
condron.us

alphainventions

href=”http://blogitti.blogiche.com/”>Blogitti

March 1, 2011

Hey Mattamy – Real builders earn it – not buy it.

alphainventions

Recently read the following at a webpage called: “Ottawa’s Newest Homes“.  It was supplied by Mattamy.

“Promising a quality new home (and every builder does) is, somehow, too easy. Here’s what we promise instead. Craftsmanship. Service. Fit & Finish. And, that we’ll be working both for you and with you from the first planning choices to the final inspection.

One thing you can be very sure of. We will listen hard to your thoughts, needs, concerns and desires. And then we will build accordingly. The most important thing we do is build the home you’ve dreamt of to provide the memories that ‘home’ brings.”

Yes, promising quality is “too easy”. 

Just read the Mattamy ads and the Mattamy webpage.  Proof is in the pudding as they say.  Illegal (code) electrical wiring, flooding basements in Bracebridge, and other issues that have been documented here and other places kind of shows how Mattamy looks at quality.  All mouth and no action – unless you are on the survey list.

 Here is a company that has banned one house inspector and makes it hard for other house inspectors to accompany the almost owners of the Mattamy houses.  I say almost as they have only paid the down-payment and have to suffer the PDI and pay the rest before it truly becomes their own.  I am sure if they owned it from the beginning, we would see a better quality product.

But, how does Mattamy solve the “quality” issue.  In terms of the “warehouse” homes in Milton, I think some people left (?) and we see that Frank Cairo left Mattamy in the Ottawa area for greener pastures.  But, how will Mattamy really solve the problem of quality.

What else – go after a true winner in quality.  Someone recognized by quite a few honours.

In 2003, Monarch became the first recipient of the Ontario Home Builder of the Year Award bestowed by the Ontario Home Builders Association – a distinction determined largely through an independent survey of home homebuyers. Beginning in 2003 and yearly since then, Monarch has received the Consumers Choice Award from the Consumers Choice Institute of Canada for excellence in Business Services. This award is also determined by surveys of consumers and business people. In 2007, Monarch was the proud recipient of the Ottawa regions J.D. Power Award for excellence in customer care. (Link)

AND:

The Monarch Corporation was named Home Builder of the Year as the builder who is setting the standard for the rest of the industry by excelling in quality, service and customer commitment. The award is based on BILD’s independent survey of Monarch’s homeowners. As an elated Monarch president Brian Johnston quipped, “This is the Oscar equivalent of best picture.” (Link)

Why am I bringing up Monarch?  Seems that the latest news is stating that Mattamy is looking at buying into quality. 

“Mattamy Homes, Canada’s largest new home builder, and U.S. builder Meritage Homes Corp (MTH.N) are bidding on some or all of Taylor Wimpey’s U.S. and Canadian divisions, said a source with direct knowledge of the bids.. . . . . . .Taylor Wimpey is selling Taylor Morrison, which is based in Scottsdale, Arizona, and Monarch Corp, based in Toronto.” (Link)

Herein lies the problem.  If Mattamy buys Monarch, will they keep the Monarch team in place to ensure quality or, will they cut them lose and just use Monarch’s reputation for a few years. 

Kind of gut it in terms of quality. Like the Wall Street moves you see in the movies.

Will they allow the Mattamy way to infiltrate the proven quality of Monarch?  Will we see illegal wiring, building of homes on land fertilized with human waste or, the building of illegal berms alongside rivers?

Who knows?  But, we will keep an eye on this to see if those awards that Monarch achieved will be thrown away and replaced with the somewhat tarnished awards Peter Gilgan has accumulated over the years.

Sorry Monarch but, I guess business is business.  Some people earn a reputation for good quality over the years through good service.  Some just pay for good advertising and ignore the plebs who complain. 

Too bad quality isn’t in the Mattamy dictionary. 

Your Monarch team probably can’t survive in that business atmosphere.

 

.

.

.
.
Construction Blogs - Blog Catalog Blog Directory

http://condron.us/index.php?i=6
condron.us

alphainventions

href=”http://blogitti.blogiche.com/”>Blogitti

December 24, 2009

Merry Christmas, Happy Holidays and a better New Year than last.

alphainventions

I just want to take the time to wish everyone a Merry Christmas and a Happy New Year and for those that don’t participate, Happy Holidays and all the best in the upcoming year.

For those in Ottawa who expected to be in their new Mattamy homes by now, I only hope that the coming year proves to be good for you and yours and, you finally get to settle into your dream home.

But remember, although Santa can bring gifts or coal he usually makes that decision based on whether you are naughty or nice.  Mattamy, well, who knows how they make the decision on who gets the nice home and flowers and those that get the “dream house from hell”.

Since you can’t depend on Santa or the coal-bearing Mattamy “I promised you a rose garden but can’t produce crowd”,  I strongly suggest you take the plunge and get a house inspector to ensure you don’t keep having memories of a very bad house closing.  Almost like the bad recycled Christmas gift or the ghosts of Christmas past.

You’ve seen in my blog that getting a perfect Mattamy house and resulting good service is a crap shoot and you can’t trust your local municipal inspector to look after your interests so, make sure your next Christmas in a new house is in comfort and you don’t have to stress out on less than deserved quality.  When you are trying to decided on upgrades worth thousands, the cost of a house inspector is very reasonable and gives you protection like insurance.

Mr. Gilgan and Mattamy is able to make large donations to various worthwhile projects and certainly helps the Christmas spirit.  Remember, those donations are made possible by your buying homes from them.  The only problem is that extra money can be found to donate through savings on the construction of your home, illegally wiring furnaces to allow sales and, maybe less than spectacular after-sale service (wish I could tell you about that). 

So, while they bask in media reporting of their good deeds, you are living a less than ideal life in your new home.

I know, I’ve been there.

Take care all and I think I will sit back and count my few blessings for a few days instead of thinking of the Mattamy coal elves.

Add to Technorati Favorites

Construction Blogs - Blog Catalog Blog Directory

http://condron.us/index.php?i=6
condron.us

alphainventions

href=”http://blogitti.blogiche.com/”>Blogitti

November 16, 2009

Customer Service – Mattamy should read this Monarch piece

alphainventions

“Customer service makes a difference“, according to Ian Johnson, who is Director of Customer Care at Monarch’s high-rise division.  He did a short article in the Homes-extra.ca section of the Toronto Sun (November 13-15). 

Well, I have to agree with him.  A short internet search of Mattamy and Monarch turned up no complaints about Monarch but a few for Mattamy.  Shame Monarch wasn’t getting all the awards over the years but I guess J.D.Power needs you to have complaints on the internet to get an award I guess.

Monarch was founded over 90 years ago, so they have had quite a bit of time to perfect their customer relations in comparison to the newcomer, Mattamy Homes.

He notes that: “it is a long relationship from the start of a purchase to when homeowners are handed the keys………. and a good experience in that process will lead to referrals for a builder.  This is critical to building their business and sustaining the builder’s brand in a very competitive market”. 

With declining awards in Customer Satisfaction, Mattamy seems to have forgotten this.  Especially when you look at how they are treating people in the Milton area, Ottawa area and the flooding estates of Bracebridge.  In my case, putting children’s lives at risk wasn’t even noticeable to them.

You may want to go to this Monarch sponsored link to read the whole article by Ian Johnson as it does spell out how to work with consumers and to respect their rights. 

Mattamy – I would suggest you make it mandatory reading for your people.

Add to Technorati Favorites

http://condron.us/index.php?i=6
condron.us

alphainventions

href=”http://blogitti.blogiche.com/”>Blogitti

August 10, 2009

U.S.A. – Not immune to Mattamy experience

alphainventions

My attention was drawn recently to a Youtube video produced by an unhappy Mattamy Homes owner in Minnesota.  I guess Free Trade ensures we Canadians aren’t the only ones affected by poor Mattamy quality.

  This video focuses on the quality of installed windows.  I have some empathy regarding this as I have a window that never worked properly and Mattamy really did nothing to fix it.  Why?  The whole frame was put in crooked and thus the window doesn’t work and the installer couldn’t be bothered coming back to totally replace the entire window structure. 

One reason to have a house inspector monitor the construction is, so you can prevent things like this or at least have them fixed before the house is finished.  I hope you take the time to look at the video as it does give you some insight into why things should be fixed quickly and not left.  The resulting water damage etc is something this homeowner will have to live with.  Mattamy thinks nothing of just forging ahead and then maybe disrupting your entire life with drywall dust, etc and try to fix it later.  And they call this a professional build?

 “Mattamy’s mission is to put our customers first. We constantly innovate and strive for continual improvement in all aspects of our business. We are known for our attention to detail in all aspects of building finely-crafted homes and people oriented communities. We’re also known for providing customer value by always assessing what people are getting for their money. We don’t believe people should pay for things they don’t want.”

The above is their own words.  After reading this blog, do you really believe they follow their own policies?  They may talk the talk but do they walk the walk?

And, just to show you that this family isn’t alone, visit the following links and videos to see just how bad some Mattamy Homes are.  Obviously not those polled by JD Powers.

Poor roofing (long but to see all flapping shingles, need to see it full length):

http://www.youtube.com/watch?v=GL4wKGF2ldk&feature=related

Poor workmanship and lack of customer service:  http://www.thoughts.com/sharonfryer/blog/mattamy-fairwinds–176940/

Kanata Mistake:  http://www.facebook.com/photo.php?pid=6732273&o=all&op=1&view=all&subj=2386893935&aid=-1&id=843310036&oid=2386893935

Add to Technorati Favorites

http://condron.us/index.php?i=6
condron.us

alphainventions

May 4, 2009

Surprise! Surprise! Mattamy wins another award

alphainventions

Well, I hate to be the bearer of bad news but, Mattamy Homes won another award.  Yes, they “garnered their third coveted home builder of the year award during the 29th annaul BILD Awards, presented by the Building Industry and Land Develoment Association“, according to this Toronto Star report.

Why do I say bad news?  Well, for those buying from other builders who can’t seem to win these awards, I’d be worried about buying from them.  I mean, here we have a builder who has plead guilty to environmental crimes in Ottawa (illegal landfill dumping), selling homes without permission to build in Ottawa, building homes in Bracebridge with all sorts of problems, building homes in Florida that sound like the “Little House of Horrors” , beginning c0nstruction on land fertilized with human waste in Milton, using bully boys and, to top it off, putting children’s lives at risk with illegal (code) wiring in order to close a sale in Oakville.  Now, if this is what it takes to win “top builder”, I’m a little confused.  At least they are an equal opportunity builder in terms of municipalities and doing the wrong thing.

Why am I a little confused and the bearer of bad news?  If this is the builder who wins the top award, I can just imagine how bad the other builders must be.  Is that builder in Hamilton (see April 29th blog) only the icing on the cake?  Are they all like him and Mattamy just happens to make the most donations to local politicians and builder’s associations in order to win top spot.  What is their secret?  

“On a 100 point scale, Mattamy scored in the 90s, gaining its highest approval ratings for prompt, courteous after-sales service and on the question of whether the buyer would have any hesitation in recommending Mattamy Homes to their family, friends or associates,” said Stephen Dupuis, BILD president and chief executive officer. 

I don’t know who Dupuis has been talking to but I can tell you, not the same people I talk to.  Maybe they should read my blog and see the real story about Mattamy – the underbelly of a builder.  To me, the quickest way to lose a friend or be cut out of a family member’s will would be to recommend a Mattamy Home.

Add to Technorati Favorites

http://condron.us/index.php?i=6
condron.us

alphainventions