Oakville Homes

July 22, 2012

Mattamy owner soaks up the sun in Muskoka while some owners are soaked.


I have monitored the “Complaints Board”, a website that allows people to inform the public of issues concerning products/companies.  At this one particular link  you see a string of complaints (Mattamy) that are recent.  They stretch from 2010 to 2012 and it seems within that two-year span, Mattamy hasn’t gotten any better than when they worked on my house.  Matter of fact, some things are very similar.

And, according to this one comment left on one of my blogs by a former employee, we see one aspect of why no change.

“i was one of those employees that got let go. all i have to say is the product is barely screeching by the building code inspections. as in another words built as fast and as cheaply as possible. used to be a outstanding company one i was proud to work for. but in the last 4 years nothing good has came out of the company,. . . “

The comment also mentions something about certain family members running the firm into the ground, but i can’t confirm that at the moment.

The first complaint opens up:

“I would like to warn anyone interested in a Mattamy home in the Half Moon Bay development in Barrhaven, Ottawa that the quality is something to be aware of. I purchased a home in April of 2009 and have been fighting with them for 9 months now to repair the house.” followed by a listing of 13 complaints.

One complaint notes something I experienced:

“the basement stairs were not to code and had to be rebuilt. It is amazing that the city building inpsector could not have caught this. I assume that there must be a cozy relationship between the city of Ottawa and Mattamy.” 

In my case, the Oakville building inspector passed the illegally wired furnace.  Interesting though, in both Ottawa and Oakville, former government officials were hired by Mattamy to assist in running the show.  The guy in Oakville, former head of Halton, had even been arrested once for issues between him and the development trade.

But, not all building inspectors get the GOOD Mattamy treatment, as seen in this next complaint.

“If we would have known that Mattamy was going to build our house so poorly, we would have never bought from them! I’m shocked that they let people move into their new home when it’s done with such POOR workmanship”.

The kicker in this complaint?

“Finally my husband had to take a week off from work to supervise, that was the only way the work got done. He’s a municipal building inspector and it’s extremely frustrating for him to have a home with SO MANY defects.”

Must be one of the building inspectors who doesn’t look after Mattamy.  Seems he got the royal treatment – in a negative way.

Our last complaint seems to say it all in terms of Mattamy – at least for some of us.

We’ve recently moved into our Mattamy home and we’ve been fighting tooth and nail just to get our PDI items cleared. Don’t get me started on our 30 day list!
It’s been nothing but issue after issue and the most frustrating part is that the people that you are told to deal with simply don’t give a sh*t!!!

I guess while the owner, Peter Gilgan, is relaxing up in his mansion in the Muskoka’s, there are people down here and in Ottawa and, etc, who aren’t enjoying their summer.  Too bad we didn’t have his phone number up there and we could let him know just what is happening.  Good CEO’s always want to know how their company is going.  Well, maybe all do.  Seems the two CEO’s at RIM let it slip through their fingers and RIM is bottoming out.  Maybe we can be at his next event but I notice we don’t get any press warnings anymore.  Why is that Peter?  Worried the truth will come out and tarnish your donation time?  Those who trusted the Mattamy name, have a right to a well-built home.  Unless you believe your advertising and don’t really practice it.

See you at the next event Peter.

As an aside, some people will say that there are only 3 complaints.  You will find, if you research further, there are a lot more complaints and, some people just don’t bother to fight the big corporation.  They dump the place and let the next owner deal with it.  If you make a complaint, you are knowledgeable about the problems and therefore must disclose.  No knowledge – no liability.  That is why I have had to spend so much money fixing the issues I have talked about.  Another reason is that Mattamy has been known to use bully boy tactics – I was a victim there and, Gilgan might flex his billionaire status, hire some Bay Street mouthpieces and throw the law suit threat your way.  Now that I am retired, I don’t have to worry about my boss finding out and bending to the will of the billionaire.  I too had a corner office on Bay Street so, I understand the thinking down there.  One thing you will learn if you complain.  The lawyers that your taxes pay for will not work for you but for the politicians who surround Gilgan with accolades and seem to find time to bury reports of a negative nature towards Mattamy.  There never really was a report about Mattamy constructing homes in Milton on land fertilized with human waste.  It was fortunate that a good citizen reported it and demanded they stop.  Officials did that but no record.  The Mayor there accepts money for free busing though.  Thank god some people with cojones stopped Mattamy in Ottawa when the company did illegal  terra-forming.  Nice to see some people are still honest out there.

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