Oakville Homes

November 24, 2011

Mattamy – maybe look at EllisDon and WestJet for lessons on customer service.


Recently, in the Toronto Star (November 24) on page X5 there was a two page spread regarding the best large and small GTA employers.  Although Mattamy Homes uses two page spreads to tell everyone how great they are, they didn’t make either list – large or small.

Reading why EllisDon made #1 and WestJet made #3, I can understand why.  You might want to read the articles Mr. Gilgan and learn from them.

EllisDon, in the construction industry like Mattamy,  “hires the best of the best and then leaves you alone to do a great job…”.  “We expect mistakes.” replies (Monica) Darroch.  “We expect you to tell us that you’ve made a mistake and not try to cover it up.”  Excellent corporate policy – one I know WestJet follows.  The team will help fix it and all learn from the mistakes.  Not sure if that is a policy with Mattamy?  I know it wasn’t in my case.  Illegal wiring – tried to cover it up with an inspection and then hiding behind the Mayor’s skirts.  Real professional guys.  No wonder you’ve had problems in quality and even getting a building permit (remember Ottawa).

WestJet?   Their internal saying tells it all.  “If you take care of your people, your people will take care of your guests and your guests will take care of your business.”  Well, in mine and other cases, we know they didn’t take care of us.  Well, they did, but not in a nice way.

Yeah, I know.  Old Gilgan is a billionaire so he must be doing something right.  Well, he couldn’t buy his way into the top list of employers and maybe all that money is just from making smart ? business decisions on short cuts.  He made the money because we paid it and quality suffered in some cases.  Maybe some get the good stuff just so he can get a good survey once in awhile.

Responsible and good companies look after their customers.  In my case – the royal shaft that put children at risk.  Cold heart there Gilgan.

And, in this comment, you’ll see things haven’t changed in the Mattamy camp.  No wonder they didn’t make the Aon Hewitt list.

“My husband and I wish to thank Mattamy – thank them for all the problems that lead to us cancelling our home with them. After almost 4 years of waiting (I believe we signed our contract Jan 2008), after selling our home to move into an apartment only to find out there were more delays, then moving to Ontario and buying temporarily only to find out there were still more and more delays, then being lied to about not having a date to extend our contract (this was as recent as Jan 2011) when only a few months later construction began on the site. When we did get our 25K back in Jan., we were told that anyone who had a previous contract signed would be called and even though we would not get the home for the orginal price, a special  offer would be made. Well, we were never called and when we inquired – well, let’s say there was really nothing worth talking about. We have since purchased another home which we are very, very happy with and I know that after all that has happened and all that I have heard about problems with Mattamy homes, I would not  be very happy having to say “I live in a Mattamy home.”  I hope, in the end, everything works out for you and you will be able to say you are happy with your home.!!!

Comment by Veron — November 16, 2011 @ 12:18 pm

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* The above is intended to show the reader examples of how to obtain a house inspector, no matter which builder you buy from. Remember, awards and advertising are designed to make you buy, not ensure you quality. We’ve shown that awards are not the standard on which to base your decision on. My use of my experiences are not made to embarass Mattamy Homes or Peter Gilgan but, are used because they are based on fact and show the larger picture that a house inspector is a requirement when buying a house, new or old from any builder. My experience only shows that in fact it can happen and is a fact of life. Your experiences with Mattamy may have differed.


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