Oakville Homes

May 15, 2011

Note to Peter Gilgan, President of Mattamy Homes.


Hope this finds you well and making more money.  I just got back from Washington – lovely city with some fine old homes.  Homes with character and quality.  Homes that have stood the test of time, unlike your 20-year-old Edgemere.  But that is another issue.

I just wanted to tell you that I replaced the window – you know which window.  The one that never opened or closed properly so it was jammed closed permanently.  The one your installing company came over to repair and never did, even though it was supposed to be fixed after the PDI.

Frustrated, I decided to give it a go myself and between my brother-in-law and myself, we came to the conclusion that no manner of shaving the sides would fix it.  It had been installed incorrectly from day one.  A point that was quite evident to anyone, including non-professional window installers.  This was confirmed when the replacement window went in.

Well, I bit the bullet and brought in a PROFESSIONAL window installer who knew what he was doing, unlike those who installed the windows originally.  Even put in the insulation that had been missing.  Nice job.

So, I just wanted to let you know and invite you over to see what a PROFESSIONALLY installed window system looks like.  Since you sold your 20-year-old Edgemere for demolition, you might want to check out these windows before you build again.  Unlike yours, they are guaranteed for life.  Funny how you can get windows guaranteed for life but not in a new Mattamy Home.

Just speaks to quality I guess.  Too bad they might outlive my house.

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* The above is intended to show the reader examples of how to obtain a house inspector, no matter which builder you buy from. Remember, awards and advertising are designed to make you buy, not ensure you quality. We’ve shown that awards are not the standard on which to base your decision on. My use of my experiences are not made to embarass Mattamy Homes or Peter Gilgan but, are used because they are based on fact and show the larger picture that a house inspector is a requirment when buying a house, new or old from any builder. My experience only shows that in fact it can happen and is a fact of life. Your experiences with Mattamy may have differed but do not preclude what happened to me from happening again. Beware.



  1. I, as well, made the mistake of buying a Mattamy Home in Stouffville, Ontario. I have had numerous problems starting from the beginning until now (my 3rd year in the home). I have been given numerous excuses and not been replied to many times. Myself and many of my neighbours have complained and been told there is only a 2 year warranty on the house which means my Playstation has a better warranty and seems like it will outlive my house. Mattamy’s cutomer service and products are terrible!!! It seems they just hire the cheapest staff and contractors. I hope this message is read by Mr. Gilpin because he needs to do something about this, the staff he has hired clearly won’t. Word has spread through Stouffvile about the poor workmanship and I will definitely continue to spread the word as well as several others in my neighbourhood. I will never buy a Mattamy home again!!!

    Comment by Lindsay — September 18, 2012 @ 5:12 pm | Reply

  2. I understand where you are coming from. But, the complaints will fall on deaf ears I am afraid.

    Comment by oakvillehomes — September 20, 2012 @ 5:34 pm | Reply

  3. I guess I will add to your list of total dissatisfaction with my own tale of woe. We purchased a Mattamy Home in Bracebridge in May of 2010. We have had numerous calls to what they deem to be Customer Service. The basement leaks, we can’t use the expensice shower upgrade in the master bedroom and we again need a window replaced. I would never again entertain a thought of buying a Mattamy Home. A first year trade student could do a better job and a grade student would probably have better communication integratey.

    Comment by Jennifer - April 2013 — April 29, 2013 @ 1:51 pm | Reply

  4. […] by Jennifer – April 2013 — April 29, 2013 @ 1:51 pm  | Edit This | […]

    Pingback by Mattamy/Gilgan rule: Bullshit PR Toronto Star 2 page spreads, along with donations, will beat “word of mouth” TRUTH. | Oakville Homes — May 15, 2013 @ 10:20 am | Reply

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