Oakville Homes

April 12, 2010

Homebuilding principles – does your builder agree?


First off, I think we all agree there is no such thing as a perfectly built house.  Human nature being what it is, there is bound to be something just not right with a new home (condo, townhome, detached, etc).  Hopefully though, when we get our new home, it is within our expectations – a variable depending on the individual.

All you can hope for is that the builder makes all effort to ensure the home is within your expectations.

Today, I was reading an article (Toronto Star, April 10/10, H1)  on Tridel and they agree with the above sentiment.  They have the same awards as MattamyJ.D. Power & Associates for 4 years, Ontario Home Builder’s Association’s builder of the year award and BILD’s award as well.  As we know from Mattamy experience – not necessarily a good gauge of customer satisfaction.

The article mentions several points/philosophies that will increase customer satisfaction.

1: “What sets one builder apart from another….. is the reaction to a purchaser’s concerns.”  “Some builders might quibble over their obligations or be tardy in fixing a problem.”

2: “They are very approachable, they keep in touch with you along the way, and they seem to go out of their way”.

3: “You treat others the way you wish to be treated”

4: Know, “that customers want to be engaged and informed.”

5: “There is a balance between wanting to make money and recognizing that you must invest time and attention to detail in your relationship with your customer.”

6: “They take responsibility for quality long before the pre-delivery inspection.”

and finally:

7: “Mistakes are inevitable in the building process….”  “That’s why the best builders also adopt an approach of ‘fixing it right  the first time'”.

All good points that would ensure a well built home and a positive relationship between builder and homeowner.  Something that really sounds nice in the paper and something that a customer service expert would say. 

Actually they are quotes from a customer service expert.  And the kind of lines that a company will pay big PR bucks to have broadcast and hopefully in a caring and meaningful way. 

But, do they walk the walk?

In terms of Mattamy (internet search shows Tridel has their problems), the foregoing is something they don’t always follow unfortunately.  I remember my PDI – I should have been wearing a hardhat considering it was still an active workzone with a plethora of workmen.  The cleaning ladies were huddled in a group for protection wondering just what they had landed into.

Too bad, as they are points I would think quite achievable on a fairly consistent basis.

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  1. It appears your hospital needs some reno’s too but vacant board member chair there ?


    Comment by complete building renovations — April 14, 2010 @ 8:43 am | Reply

  2. When dealing with a reality show,

    do your homework and

    check your legal rights in case you don’t like the results.

    Comment by When a TV show reno goes wrong — April 14, 2010 @ 10:35 am | Reply

  3. does anyone knows who is the owner of ozz.
    Could it be mattamy

    Comment by Anonymous — February 5, 2011 @ 1:28 am | Reply

  4. Has Mattamy bee sued for all their slopy home building practices.

    Comment by Anonymous — February 5, 2011 @ 1:29 am | Reply

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