Oakville Homes

January 10, 2010

Just how fussy are you???

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In one forum, I read where someone was actually feeling bad that they gave Mattamy high scores in the J.D. Power’s survey they were asked to fill out.  They were perfectly happy with their home but, after reading submissions of others on various forums, felt that they had just been lucky and that Mattamy really didn’t deserve the high rating they gave them.

You get a house inspector to give you support on the large items but when it comes to cosmetic, just how far can you go.  And, I guess the cosmetic part depends on just how much you want for the investment you made in the home.  When you paid $500,000. for a home you probably want a house that reflects that input of your money.  I mean, why pay that for a house that looks $250,000 in quality?

Some people have lists in the 100’s in terms of reported faults on their PDI’s, 30 day and 1 year inspections.  Others have only a few.  Is that because the house is perfect or some people are just more picky than others?

I offer three examples and ask you, the reader – would you put them on your inspection list as sub-standard?  And, they are examples that were done by Mattamy professional craftsmen.

1:  The bedroom carpet abuts the marble leading into the en-suite bathroom.  A place you are likely to have barefeet.  This shows a gap in the carpet and, if you step on it the wrong way, you get pierced with a sharp point from the carpet underlay.  The owner didn’t report this as he had larger complaints to try and settle.  To fix, you would probably would have to have the entire carpet relaid, and your furniture moved out.  The patch put in to cover for the PDI was sucked out the first cleaning.  Oh, and if you click on the picture and enlarge, you can see where the marble is cracking in the middle, a problem in other parts of the house. 

2:  This shows a stone fireplace in the family or great room. The owner noted that a strong breeze came through the slots designed to assist heat movement when a fire was laid.  So strong, it was measureable on an air flow meter in miles per hour.  Mattamy had the somewhat upset fireplace installer return and fix the holes.  He had to  take out some of the stones, on both sides of the hearth. The picture only shows one side.   He did warn the homeowner he could not match the mortar.   So, do we have a strong breeze through the house, thus driving up heating costs and lowering comfort or, have the miscoloured mortar.  Look at the picture for the result.  Here we have a fix done that destroyed the beauty of a very costly piece of upgrade.  Would you be happy or have it on your list.  Maybe the whole fireplace should have been re-done.

3:  And lastly, the mantle.  The installer used paint grade wood to make the mantle.  Only problem is that the mantle was not to be painted but would be stained to match the woodwork in the room.  As you can see, as you enjoy a nice fire, you get to see the different colours of wood and joints on this mantle.  Kind of takes the edge off that fire and puts a damper on the romance.  No complaint on this one as it would have meant a total redo on the fireplace mantle and we can see just how good the re-do was on the stonework.  If they can’t do it right in the first place, what makes you think they could actually fix it and make it look good and not a patch job.  Sometimes the cure is worse than the problem.

Since these three were not complained about, you can imagine just how bad the rest of the work was done by Mattamy that was noted on the inspection forms. 

 So, for those living in the perfect house and read the complaints, maybe the people complaining aren’t being too fussy, just trying to get their house up to standard and looking like yours.  Is that too much to ask Mr. Gilgan or any other builder?

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1 Comment »

  1. @ the CSA

    Comment by Mr. Gilgan Snr was an Inspector — January 19, 2010 @ 4:29 am | Reply


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