Oakville Homes

August 10, 2009

U.S.A. – Not immune to Mattamy experience


My attention was drawn recently to a Youtube video produced by an unhappy Mattamy Homes owner in Minnesota.  I guess Free Trade ensures we Canadians aren’t the only ones affected by poor Mattamy quality.

  This video focuses on the quality of installed windows.  I have some empathy regarding this as I have a window that never worked properly and Mattamy really did nothing to fix it.  Why?  The whole frame was put in crooked and thus the window doesn’t work and the installer couldn’t be bothered coming back to totally replace the entire window structure. 

One reason to have a house inspector monitor the construction is, so you can prevent things like this or at least have them fixed before the house is finished.  I hope you take the time to look at the video as it does give you some insight into why things should be fixed quickly and not left.  The resulting water damage etc is something this homeowner will have to live with.  Mattamy thinks nothing of just forging ahead and then maybe disrupting your entire life with drywall dust, etc and try to fix it later.  And they call this a professional build?

 “Mattamy’s mission is to put our customers first. We constantly innovate and strive for continual improvement in all aspects of our business. We are known for our attention to detail in all aspects of building finely-crafted homes and people oriented communities. We’re also known for providing customer value by always assessing what people are getting for their money. We don’t believe people should pay for things they don’t want.”

The above is their own words.  After reading this blog, do you really believe they follow their own policies?  They may talk the talk but do they walk the walk?

And, just to show you that this family isn’t alone, visit the following links and videos to see just how bad some Mattamy Homes are.  Obviously not those polled by JD Powers.

Poor roofing (long but to see all flapping shingles, need to see it full length):


Poor workmanship and lack of customer service:  http://www.thoughts.com/sharonfryer/blog/mattamy-fairwinds–176940/

Kanata Mistake:  http://www.facebook.com/photo.php?pid=6732273&o=all&op=1&view=all&subj=2386893935&aid=-1&id=843310036&oid=2386893935

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  1. Here, we have not had all the issues you Canadians have had. In general, the house is well designed and built. The framing crew and painters actually impressed me. The sales people were generally good and I feel for them due to the bad attitude of management toward fulfilling the warranty of this house. This whole problem will have an adverse impact on the cash flow of Mattamy and (I am sad to say) their sales force as well.

    They do not understand that this is not occurring in a vacuum and their potential customers are watching. I am holding back on releasing more video and making this whole debacle far more public while waiting a short time to see if Mattamy will finally decide to replace these obviously faulty windows.

    So far, they fail to see that I will not go away until all the window problems are remedied once and for all. If they do fail to resolve this issue, then I will not relent on reporting the rather dubious things they have committed. The ball is in their court.

    Comment by MattamyWarranty — August 13, 2009 @ 2:46 pm | Reply

  2. I appreciate your sharing this problem with us and hopefully others will benefit from your experience. Good luck with the warranty and if you don’t succeed, we are certainly open to giving you a forum to address other concerns.

    Comment by L N — August 13, 2009 @ 7:24 pm | Reply

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