You might think that by visiting Mattamy.com you would get the builder. Nada….. You get some flim flam site that is a conglomeration of links to everything from cars to finance. Very shallow.
But, visiting this site made me feel the same as when I visited Mattamyhomes.com, the real McCoy for Gilgan’s empire. You can click on the map and be taken to breathtaking descriptions of the various building sites under Mattamy Homes. You can also read inspiring prose such as:
“We acquire the land, we design the homes and strive to deliver an exceptional customer experience.
We also constantly look for ways to improve what we do. The better we are at it, the more we will succeed.”
Well, I have to certainly agree about the acquiring of land and designing the homes but, I beg to differ on what follows based on not only my own experience but the experience of others.
It’s a fact that Mattamy can certainly “talk the talk” but experience shows they have a hard time “walking the walk“.
I was reading an old article at Canada.com. In this article it states:
“It’s a good thing Troy van Haastrecht and his boss, Peter Gilgan, are patient men with lots of money in their hip pockets. Otherwise, these two housing veterans might have caught the next plane back to Toronto and ditched their vision of becoming a major player in Ottawa by building master-planned communities with a New Urbanist twist that narrows streets, puts neighbours and porches first, and cars in rear lanes.”
Well, I know there are quite a few people in Ottawa that wish they had got that plane out-of-town. Especially those whose faith in the Mattamy “spoken word” caused them to buy in Kanata Fairwinds and found out 2 years later they had no home to move into due to the fact that Mattamy sold them a house without final approval to build.
Maybe in Gilgan’s world.
Yes, in Gilgan’s world, he can certainly “talk the talk”, as seen in numerous articles about his financial success in the industry. Success built on the backs of homeowners who certainly did not get to enjoy the “Mattamy dream“. Kind of like buying from some cult retailer (I’ll let you fill in the names of a few well-known ones) and then finding out it was all bullshit regarding the product. Blessed be the seller and too bad for the buyer.
When it came to “walking the walk” I found that Mattamy used their experience to push through the sale of the house by doing illegal wiring. In Bracebridge, they tried to get their security deposit back from the Town before the spring floods would show that they were wrong about the flooding problem.
Mattamy “talks the talk” about quality (not as much as they did though, I notice) but has little control over how it ends up. The following is representative of what can happen.
“Laurysen Kitchens has been a very huge disappointment to us. If I was to buy another Mattamy home, the fact that they have been using Laurysen Kitchens to build your cabinets would stop me from buying.”
It took 8 months to finally resolve the issue of scratches, nail holes, broken backing etc and it was finally resolved by a techy from Laurysen itself. But 8 months to fix kitchen cabinets!!!! That is quite the “walk the walk”. It would be quicker to strip the kitchen and redo them yourself.
The killing of wetlands in Cambridge shows the type of arrogance Mattamy has in regards to the environment, along with the conviction for building illegal berms in Ottawa. I guess their “walk the walk” isn’t in tune with the environment as much as they would like you to think in regards to their website – remember the tadpole hunting in Pickering.
Maybe Gilgan, you should stop using the Stilettos when you “walk the walk”. Use boots – they won’t hurt as much when you walk all over the homebuyer.